If you need to exchange it for the same item, please notify us via email at and send your item to: OZ Jimny, 128 Siganto Drive, Helensvale QLD 4212, Australia. It must also be in the original packaging.īeyond 30 days we only replace items if they are defective or damaged. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Please note there is no expiry date applied to store credits. A store credit can be applied for alternate products equal to the order value. Trade orders, sale & discounted items, pre-sale & made-to-order products cannot be cancelled and are not eligible for refund. To avoid the cancellation charge a store credit can be applied for alternate products equal to the order value. The cancellation charge is 10% of the total order including shipping charges. for all payments processed by a third party payment gateway which are also not refundable. In a recent policy change Shopify now charge the Merchant an additional 1% fee of the total order value in U.S.D. This covers administration, inbound shipping & warehousing costs, along with bank charges and fees associated with third party payment gateway providers such as Shopify Visa, Shopify Mastercard, Shopify Amex, Apple Pay, Google Pay, PayPal, Afterpay, Zip & Latitude who do not refund transactions fee's for refunded or cancelled orders. Recovery Kinetic/Static Ropes & Snatch StrapsĪn order cancellation and/or refund charge will apply for orders which are cancelled or refunded after payment has been made for the order.
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